Desktop Interactive

What is it?

It is an SMS system that runs on a PC therefore it gives you all the convenience and flexibility of desktop computer using mouse and keyboard to compose, send, received and read SMS messages.

---

How does it work?

It works in a similar manner as instant messages where the system allows sender and recipient to interact a dialogue or conversation.

The system keeps a record of dialogues history so that you can recall the last conversation or to review conversations that had ended for follow-up actions.

---

What are the examples of usage?

Here is a list of typical usage:

• Booking and reservation systems.
  e.g:
  • restaurant seats reservation
  • food reservation
  • tickets reservation
  • taxi booking
  • facilities booking
  • etc
• Customer service center receiving and replying to customers’ queries about the status of:
  • repair
  • charges
  • collection time
  • etc
• Supervisor or manager dispatching work orders to field engineers and reporting of work orders completion by engineers.

---

What are the main features and functions?

• Interactive communication with SMS messaging.
  
• One-to-many communication.
  
• Dialogue tracking.
  
• The system can be tailored to provide:
  
  • Tracking of customers’ bookings and reservations.
    
  • Tracking of customers’ arrival/no-show.
    
  • Tracking of the number of seats/tables/rooms available and time of availability.
    
  • Facilities availability.
    
  • Send reminders to customers.

---

What are the benefits?

• Computerization of booking and reservation.
  
• Provide prompt customer service and satisfaction.
  
• A productivity tool that allows user to make use of computer keyboard to compose and send SMS efficiently.
  
• The system can be tailored and adapted for different types of booking and reservation systems.